Sailfish AI Privacy Policy

Table of Contents

• Introduction
• Data Protection Officer
• How We Collect and Use (Process) Your Personal Information
• Use of the sailfish.ai Website
• Cookies and Tracking Technologies
• Use of the Sailfish AI Platform
• When and How We Share Information With Third Parties
• Transferring Personal Data to the U.S.
• Data Subject Rights
• Security of Your Information
• Data Storage and Retention
• Questions, Concerns, or Complaints

Introduction

Sailfish AI is a U.S.-based technology company providing an AI-powered platform that enables companies to identify, triage, and resolve user-facing issues faster by analyzing user behavior data, metadata, logs, and other information.

We understand the importance of your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal data and your rights related to that data.

Data Protection Officer

Sailfish AI is headquartered in San Francisco, California, USA. We’ve appointed a data protection officer (DPO) to handle any concerns or questions you may have.

Contact:
Data Protection Officer
Sailfish AI
privacy@sailfish.ai
+1 (657) 234-0503

How We Collect and Use (Process) Your Personal Information

We collect personal information when you interact with our website or use our services. This may include:

• Full name
• Job title
• Company name
• Work email
• Work phone
• IP address and device/browser data

We use this data to:

• Provide, improve, and support our services
• Communicate with you regarding support, updates, and marketing
• Analyze usage for platform improvements
• Ensure secure access to the Sailfish AI platform

We do not sell your personal data. We may receive additional information from third-party sources (e.g., LinkedIn or a mutual business partner).

Use of the sailfish.ai Website

When you visit our website, we collect technical data such as:

• IP address
• Location metadata
• Pages viewed and interactions
• Browser and device information

This helps us optimize website performance and better understand our visitors’ interests.

Cookies and Tracking Technologies

Sailfish AI uses cookies and tracking technologies to improve user experience and analyze website traffic. You can manage your preferences via our Cookie Notice or browser settings.

Use of the Sailfish AI Platform

Our core product helps companies analyze issues in their software by replaying user sessions, collecting logs and telemetry, and using AI to surface critical insights. While Sailfish AI may process data from customers’ applications, such data is owned and controlled by the customer. We act strictly as a processor on their behalf.

Sailfish AI ensures that no end-user personally identifiable information (PII) is accessed unless explicitly authorized and contractually agreed upon.

When and How We Share Information With Third Parties

Your personal data is stored securely in cloud environments hosted by third-party providers. These providers are contractually bound to protect your data and use it solely for the purpose of supporting Sailfish AI’s services.

A full list of subprocessors can be found here.

We may share your data in cases where:

• You’ve given explicit consent
• It is required by law or court order
• It is needed to prevent fraud or mitigate risk
• It’s necessary for business operations (e.g., CRM tools, support platforms)

Transferring Personal Data to the U.S.

Sailfish AI operates in the United States. By using our services, you acknowledge and consent to your data being processed in the U.S. We use industry-standard contractual clauses and data protection agreements to ensure compliance with GDPR and other relevant data privacy frameworks.

Data Subject Rights

Under the GDPR and similar global privacy laws, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent
• File a complaint with a data protection authority

To exercise any of these rights, please email us at: privacy@sailfish.ai

Security of Your Information

We use a combination of encryption, access control, and monitoring to safeguard your information. Only authorized personnel with a legitimate business need have access to personal data.

Data Storage and Retention

We store customer and platform data on secure servers located in the United States.

• Prospect data is retained as long as there is a business relationship or legitimate interest.
• Platform usage data is retained in accordance with our customer contracts and for system improvements and diagnostic purposes.
• Access logs and audit trails may be retained longer for security and compliance reasons.

Questions, Concerns, or Complaints

If you have questions about this privacy policy or your personal data, please reach out to: privacy@sailfish.ai