The Problem at a 10,000ft View
It’s 2025…LLMs are all the rage. OpenAI, Anthropic, Google, …
Read more ⟶Mission Control For Customer
Reported Issues
Sailfish makes customer issues easy to understand, prioritize, and resolve.
Collect Feedback • Assess Impact • Triage • Resolve
Customer Reports Issue
Via Zendesk, Slack, email, or any channel
Instant capture
Auto-categorization
AI Analyzes Impact
Assesses severity, frequency, and customer reach
Access Impact
Sends to CS, PM, or Engineering based on context
Automatic triage
Customer notified
Issue Resolved
Loop closed, metrics tracked, everyone aligned
Coordinated Incident Response
Sailfish brings engineering, product, project management, and support teams into alignment around business impact
Esstablish shared context before response planning
- Business impact visible without interpretation
- Impacted customers identified directly
- The source of truth across all issues
Measure impact using your business context
- Business rules shape how impact is calculated
- User exposure visible across your userbase
- Issue trajectory shows improvement or regression
See exactly who is affected
- Customer records linked to failures
- Per-user timeline of issue encounters
- Captures user impact beyond reported problems
Debugger-Level Clarity...Everywhere
Sailfish delivers debugger-level clarity for every customer issue — so engineers and AI can fix it on the first pass.
1
Bug-centric data packets
AI agents use Sailfish's data packets to investigate, diagnose, and fix bugs autonomously
2
AI-triggered forensic debugger
Lets AI analyze failures without manually assembling context (or wasting tokens)
3
Instant, impact-based triage
In production, Sailfish's AI-Activated debugger captures execution context without flags, redeploys, code changes, or product slowdowns.
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Sailfish — AI-Activated Debugger State Machine
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Stay Ahead of Customer Fallout
Sailfish enables proactive customer outreach that protects trust and prevents churn.
See the full history of the incident
- Reference exact moments your users were affected
- Understand how the impact unfolded
- Align your support actions to incident phases
Turn user-level impact into proactive outreach
- Coordinate account-level outreach
- Prioritize effort by exposure
- Avoid missing, unreported/silent failures
Reinforce trust post-incide by turning resolved incidents into customer clarity
- Re-engage impacted customers with clear communication
- Reach affected users even when they didn't file support tickets
- Send resolution updates through your existing support tools
Learn more about Sailfish
Learn about who we are, what we're about, where we're going, and some deep dives on our tech stack and decisions.