When customers have issues, clarity matters

Sailfish makes customer issues easy to understand, prioritize, and resolve.

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Backend Instances
32
Recordings Count
Bad 168 Good 7,539 Total 8,352
Good Recording Rate
97.7%
Bad (New)
Request Success Rate
100% Ingress
100% Internal
Network Metrics — Backend
Success Rate
100%99%
DB RAM Utilization
1%0%
Alerts
Company Not Found (DB/Re...) View alert rule
✓ Normal  •  > 1 instance
Session IDs processed by Ka... View alert rule
✓ Normal  •  > 1 instance
# of Redis Connections
In Use Psycopg Pool
Postgres — Free %
80%
Backend Memory Pressure
Celery Events
Kafka — Session Termination
Embeddings Generation
Lag Progress %
93.5% Sessions
100% Non-Session
46.6% terminate-rec...
Zendesk 10 new
10 users have reported issues with recording failures in the last 15 minutes
#4821 #4822 #4823 +7 more
Sailfish
Sailfish just now
10 reports came in. We've pinpointed that 24% of users are affected by this issue, affecting a key flow, making this a high severity issue. Here's the link to the issue command center.
Jane Q just now
I'm working with Claude Code on this right now; Sailfish got me the data and is helping me pinpoint the issue.

Coordinated Incident Response

Sailfish brings engineering, product, project management, and support teams into alignment around business impact

Esstablish shared context before response planning

  • Business impact visible without interpretation
  • Impacted customers identified directly
  • The source of truth across all issues

Measure impact using your business context

  • Business rules shape how impact is calculated
  • User exposure visible across your userbase
  • Issue trajectory shows improvement or regression

See exactly who is affected

  • Customer records linked to failures
  • Per-user timeline of issue encounters
  • Captures user impact beyond reported problems

Debugger-Level Clarity...Everywhere

Sailfish delivers debugger-level clarity for every customer issue — so engineers and AI can fix it on the first pass.

1

Bug-centric data packets

AI agents use Sailfish's data packets to investigate, diagnose, and fix bugs autonomously

2

AI-triggered forensic debugger

Lets AI analyze failures without manually assembling context (or wasting tokens)

3

Instant, impact-based triage

In production, Sailfish's AI-Activated debugger captures execution context without flags, redeploys, code changes, or product slowdowns.

Claude Code
Today 0.000s
w/Sailfish 0.000s
Sailfish — AI-Activated Debugger State Machine
0:00 / 0:40

Stay Ahead of Customer Fallout

Sailfish enables proactive customer outreach that protects trust and prevents churn.

See the full history of the incident
  • Reference exact moments your users were affected
  • Understand how the impact unfolded
  • Align your support actions to incident phases
Turn user-level impact into proactive outreach
  • Coordinate account-level outreach
  • Prioritize effort by exposure
  • Avoid missing, unreported/silent failures
Reinforce trust post-incide by turning resolved incidents into customer clarity
  • Re-engage impacted customers with clear communication
  • Reach affected users even when they didn't file support tickets
  • Send resolution updates through your existing support tools

Learn more about Sailfish

Learn about who we are, what we're about, where we're going, and some deep dives on our tech stack and decisions.

View blog page

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